Refund Policy

Service Satisfaction Policy

Quality Issues

If our services do not meet the agreed specifications or quality standards, we will correct the issue at no additional charge. This includes rework, reprocessing, or replacement as appropriate to achieve the specified results.

Reporting Requirements

Quality issues must be reported within:

• 30 days of delivery for workmanship defects
• 7 days of delivery for dimensional or specification issues
• 48 hours of delivery for visible damage or contamination
• Before installation or further processing of finished parts

Refund Eligibility

Eligible Situations

Refunds may be considered in the following circumstances:

• Services not performed according to written specifications
• Failure to meet agreed-upon quality standards
• Significant delays beyond agreed timelines (without customer approval)
• Inability to complete services due to our equipment limitations

Non-Eligible Situations

Refunds are not available for:

• Customer changes to specifications after work has begun
• Issues arising from inadequate or incorrect material specifications
• Normal wear and tear after delivery and use
• Damage occurring after delivery or during customer handling
• Services performed according to customer-provided specifications that prove inadequate

Refund Process

Initial Contact

Contact us immediately if you have concerns about service quality or results. We will work with you to understand the issue and determine the best resolution approach.

Evaluation Process

Customer Satisfaction Commitment

Our Promise

We stand behind our work and are committed to your complete satisfaction. If we cannot resolve quality issues through rework or correction, we will provide appropriate compensation based on the specific circumstances.

Resolution Timeline

We commit to:

• Acknowledge quality concerns within 24 hours
• Complete technical evaluation within 3-5 business days
• Provide resolution proposal within 1 week of evaluation
• Process approved refunds within 10 business days

Special Circumstances

Custom and Specialty Work

For custom metal finishing projects or specialty applications, refund eligibility is evaluated on a case-by-case basis considering the unique nature of the work, materials involved, and specific customer requirements.

Rush Orders

Rush order fees are non-refundable once expedited processing has begun, even if the customer later requests standard processing. However, quality standards remain the same regardless of processing timeline.

Partial Shipments

For projects delivered in multiple shipments, refund eligibility is evaluated per shipment based on the quality and specifications of each individual delivery.